Welcome to Part 2 of the Rise of the Business-Like CCO, a free video training from June 2023. This video training is broken up into three different sessions and today’s podcast episode is the replay of Day 2.

Now that we know the common and major mistakes from Part 1 of this series, it’s time to jump into the metrics and strategies of the business-like CCO. In our discussion today, we consider where to focus our time and energy and which metrics we should be looking at in specific scenarios. What you will find is contrary to what we’ve believed for a long time – effort doesn’t always mean results.

Today’s episode:

• [02:01] When you ask for something, you would be much more successful if you link your request to a monetary accomplishment.
• [04:45] Compliance professionals tend to link their results to how hard they work.
• [07:08] It is easy to get in the mindset of fear as a compliance professional.
• [09:04] Calibrate your efforts to the task, not the ideal scenario.
• [10:10] What tasks are not relevant?
• [11:29] Working hard does not always lead to results.
• [12:18] What tasks are the ones to put the most focus on?
• [14:25] Management values different things.
• [16:04] There are a lot of metrics, but some are more important than others.
• [19:07] Is it a compliance problem or someone else’s problem?
• [23:19] Sometimes you have to step out of your comfort zone to solve problems.
• [26:15] You must consider how your company measures success.
• [29:16] Try to learn from your colleagues and find where you can make a difference.
• [32:47] Listen to the metrics to look at in specific scenarios.
• [36:31] We always want more tools, but sometimes more tools mean more wasted time.

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