Inquiries are okay, but nobody likes getting complaints from customers, and in this episode of Compliance That Makes Sense, I am going to share some tips on what you can do to avoid them. I use examples to explain why it is important to have simple, transparent T&Cs, and the upsides and downsides of offering a long guarantee period on your product.  

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Today’s episode:  

• [00:32] Hey guys! Today we are going to take about how to reduce the number of customer complaints.   
• [01:07] The reason I decided to do an episode on this topic.   
• [02:54] Why I think you should make your T&Cs as simple as possible.   
• [04:22] Examples of customer inquiries (which are different from customer complaints).    
• [05:36] What a formal customer complaint is.   
• [06:41] An example that highlights why having easily understandable T&Cs will benefit you.   
• [08:58] Why my business mentor recommends offering a long guarantee period.  
• [11:00] Some downsides of offering a long guarantee period.   
• [11:45] Common customer complaints relating to fintech services.  
• [15:15] Bye for now!

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