In the last episode, I discussed the just-in-time method and how that is more effective than reactive firefighting, and I am now following up on that, talking about how I discovered the just-in-time method. As some of you may know, my earliest FinTech work was with Amazon and PayPal, and I share the lessons that I learned from projects on which I was the compliance point of contact.

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Today’s episode:

• [01:04] I talk today about how I discovered the just-in-time method while working at PayPal and Amazon.
• [01:32] The biggest lesson I took away from Amazon and PayPal.
• [03:20] Asking customers lots of questions don’t work with big companies.
• [04:41] Representing compliance at a FinTech means people will be biased against you.
• [06:18] I was working at PayPal in 2014.
• [07:16] I don’t really believe in failures.
• [09:52] How I needed a sense of accomplishment and making progress at the job I had at the time.
• [12:12] The European Banking Authority issued guidelines that PayPal forgot to address.
• [14:18] How I defined my job.
• [15:12] I was invited to join a few other projects.
• [18:13] Summary of what I learned and accomplished.
• [19:03] My approach was the only thing that changed.
• [20:42] The second lesson that I learned.
• [23:18] I finish up with my golden rule.

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