I recently had an interesting exchange with a FinTech founder about how to structure T&Cs in such as way that customers complain less and protect the entity from unreasonable or unfounded customer complaints. My position is that the easier and simpler your T&Cs are, the less likely your customers are Read more…
The purpose of a business is to serve customers and make money. So, doing something at the expense of the overall company’s success because it is the “right” thing to do from a compliance standpoint is, in my opinion, a broken strategy. Tune in today to hear my thoughts on Read more…
A client called and asked me: “WTF is internal control, how is it different from compliance and how do I document that my internal control is effective quickly because I have a call with auditors in 1 hour…” Well, Internal Controls are a sum of all your compliance, risk, and Read more…
In the aftermath of the crash of FTX, many crypto exchanges have announced their readiness to publish their Proof of Reserves data with the aim of reassuring customers about the safety of their funds. Tune in today to hear my thoughts on this as well as the changes that I Read more…
Pursuing your own licenses in 2023-2024 will take even longer for a number of factors, therefore, the dependency on your White-Label partners will increase. Success in FinTech Compliance in 2023 and beyond will depend on your ability to satisfy your White-Label partners and keep your costs low. Why securing your own Read more…
Professional education and certification programs promise to teach us valuable skills for the FinTech industry, but they aren’t teaching us the things that matter! Tune in today to hear why these programs do more harm than good and what I recommend doing instead. If you found value in this episode, Read more…
Is your team suffering from Boomers’ Syndrome? If the answer is yes, you are not alone! Tune in today to hear why the traditional approach to compliance is so problematic in today’s world and what you can do to help your team move away from it. If you found value Read more…
The requirements on when to apply strong authentication for EEA-based customers are outlined in the RTS on Strong Authentication (aka “2FA” or “2-Factor Authentication”). It is effective since 2019, but some countries delayed its implementation due to COVID. Anyway, this requirement has arrived in Europe. Generally speaking, it’s required to Read more…
In today’s episode, I share a personal story that highlights why you don’t need a plan to be successful! Until 2020, I always measured my success by how closely I could stick to a plan. But I have come to realize how limiting that is, and through my Impact Mentorship Read more…
Before writing this email, I took a long walk and re-listened to some of my favorite parts of Peter Thiel’s book “Zero to One” about entrepreneurship and startups. He talks a lot about the early PayPal days. I especially liked the chapter about the dot-com times of the 2000s and Read more…